The guy Doug who works here and is a management trainee is a complete jerk. I came in to rent a car because my car was in the shop for repairs from a car accident. I literally just stood there for a half an hour while he fumbled his way through my insurance claim information (which I told to him at least three times), and then he had the gall to answer the phone in the middle of our transaction, have a conversation with another customer on the phone instead of putting him on hold, and then tell me that the person was a "big client of theirs." He basically insinuated that I was not at all important and that the other customer's needs came first, despite the fact that I was standing right in front of him. The only reason I'm giving this location two stars instead of one is because the other employees were okay. This Doug guy has absolutely NO business being a manager or even a management trainee. He has no idea how to treat customers, and even after all the time he spent going through my paperwork, he still managed to get my insurance claim number wrong. I will never choose to do business with this Enterprise location again.