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  • This place is awful! Wish I could give them a negative star or more. I received a ring as a gift about 5 years or so ago. Well, three of the crystals have fallen out and the band has tarnished and is now more of a gold/bronze color rather than silver. Great, I have a lifetime warrantee so let's take it to the Scottsdale fashion square store since the Gilbert one closed (gee, I wonder why - because this company has deceptive practices). I take it to the store a couple of months ago, and Rebecca tells me that they no longer have a lifetime warrantee. Ok, hold up! Mine should be grandfathered in from when it was given to me and that's what they were sold on was the lifetime warrantee. News flash Swarovski, but if you tell your customers they get a lifetime warrantee - you need to honor it and stand by your contract. Rebecca says "I'll send it in but they probably won't fix it". Wow, customer service sure is your forte Rebecca, hope you stay in this industry since you are so pleasant. So, I wait for a month and I don't hear anything, I contact Rebecca and she says we don't have it here at the store, it's still at the repair center. So I call the repair center and Jodi says they don't have it. Umm, well, where is it Jodi? She says its at the store, I said oh it's not as I just talked to Rebecca (the same dimwit as before) and she said you guys' have it. Jodi says let me call her and put you on hold, after waiting for somewhat forever, she comes back on and says they have it and it was not repaired. So, wait, Rebecca lied to me? Again, gotta love her "exceptional" customer service! I said why wasn't it fixed, I want my ring fixed! She said that they would send it back to the repair shop and when it was finished they'd mail it directly to me! Great! Except whatever happened to a single resolution? Clearly that concept is too much for Swarovski! Well, here today I get my ring in the mail. I'm SOOO excited to get it back....except it's still missing the stones and is still majorly tarnished. A note is enclosed saying my ring "is sparkling and as good as new". Is the repair person blind? Just saying. This company is without a doubt so deceiving to their customers. I'll NEVER purchase anything from them again. I'll tell everyone I know and make sure to blast it on social media. So sad.
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