We have ordered from Geno's several times, the last time was just a week ago. I ordered and after waiting an hour and a half I called them to find out where our pizza was at. The guy on the phone was rather rude saying that the driver went to our address and someone answered the door and said they had not ordered pizza and supposedly the driver said he tried to call me several times. No one came to our door and my phone never rang once! So the rude guy on the phone said the driver threw the pizza away! I find that very hard to believe that they would throw away an 18 inch pizza!!! And when I told him I want my card reimbursed, he really snide that it would take 3 days. Well, I will be monitoring my bank account to make sure it goes in. Needless to say, we will never order from them again!!!!