| rev:text
| - I purchased a 2013 Subaru Forster from this dealer. The experience after the purchase was one of the worst ever. Both Subaru Canada, and Subaru Calgary flat-out lied regarding the MPG of the vehicle - the details are straight-forward;
Directly on Subaru Canada's website, it states the Forester 2.5XT Limited gets 26/35 MPG (City/Hwy), ...check it out! Over the course of the two years I owned the vehicle, the absolute best MPG experienced was 24 MPG, with an overall average of 19 MPG. A far cry from what is advertised. I have numerous documents and records supporting this - all of which were presented to both Subaru Canada, and Subaru Calgary. Their response to this deceit? Sorry, there's nothing we can do.
I corresponded numerous times with Subaru Calgary's General Manager (you can find his name online). I even took my vehicle in for testing - what a joke. They stated they drove my car several kilometers and obtained a better MPG. Little did they know, I had installed a new Kenwood stereo with a Garmin GPS and re-set the data link, which records all of the activity of the car. The dealer drove my car at a top speed of 73 KM on the freeway. Who drives 73 KM on the freeway - you'd get a ticket for going this slow!! Again, what a deceitful tactic.
I would never under any circumstances purchase another vehicle from this dealer. I took my vehicle in several times to Centaur Subaru, who were actually polite and apologetic for the problems I'd experienced, albeit, they couldn't do anything.
BTW - I recorded my entire conversation with the General Manager at the dealership as well. I have all of the supporting documents/records, as the facts are black and white. End result of my meeting? He offered to take my car back on trade for another Subaru, at a a horrible loss - they wouldn't even give me fair market value for the vehicle with approx. 17,000 KM on it at the time. I'd communicated numerous times before this, and was told the vehicle's MPG would improve after the engine had broke in - which was absolutely NOT the case. Also, the General Manager stated I had NO recourse over the issue, as there was nothing I could do. Well, ....I can certainly write my experience, and inform everyone online. Subaru Calgary's General Manager was smug, and condescending, and I simply hope potential customers understand what they're in for if they have a problem with the dealer.
I really liked driving my Subaru, however, happier that I've sold it, ...and moved on. I urge anyone thinking about purchasing a vehicle from Subaru Calgary, to think again. Read all of the reviews online - Subaru Calgary has less than desirable customer service.
BTW - I drove my Forester to Colorado Springs, CO, and had the vehicle serviced at one of the world's largest Subaru dealership, Heuberger Motors. They were awesome! ...and the issue with the fuel economy? I have the receipt stating the expected MPG is what Subaru USA reports for the EXACT SAME VEHICLE: 21 City / 27 Hwy (within the parameters of the MPG I experienced). Check this out online - unbelievable that Subaru Canada gets away with this false advertising!
Subaru Canada will tell you they test the MPG (L/100KM) per Canada's testing procedures, ...whatever, ...as if Subaru Canada isn't aware of what Subaru USA advertises for the exact same vehicle! It's a highly deceitful tactic to falsely advertise the MPG of vehicles, and we the consumers pay the price in the end. Shame on Subaru Canada and Subaru Calgary for taking advantage of your customers - and worse for Subaru Calgary handling this so poor and unprofessionally!
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