I feel like I owe it to Silverado and the Yelp community to update my original review from a few days ago. After our awful first experience, my husband wrote an email to Silverado's upper management. We received a very fast (and polite) response apologizing for the cashier's poor judgement in charging us an unnecessary rider's fee. They are mailing my husband a gift certificate in hopes that he will give Silverado another chance... We really appreciate that.