I wish I would have read the reviews before I let my doctor refer me to this practice on 5425 E. Bell Rd.
I would never have left a review and just transferred the office if it wasn't for the office manager I spoke with today. I went in to sign all the necessary paperwork to transfer care and I figured since I was there I would tell the manager the reasons for me leaving... assuming she would want to know. Well I was wrong. When she walked in the cues were clear. I explained my issues and the look on her face was priceless so I say "it doesn't seem like you care but I figured you might want to know" and she immediately says "well you accuse me within 2 minutes of not caring and I didn't say anything so what do you want me to do?" I was blown away. I cannot believe how she handled this. In addition to this exchange the reasons for leaving were: When I finally got my MRI, after a string of issues that they blamed on Desert valley Radiology, I went to meet with Torres and come to find out the MRI was only for my Lumbar Spine and not my Sacrum, I was there for prolonged pain from a broken tailbone. When I was very upset about not having any answers she immediately just pushed for injections without any clue as to what the actual issue is. She said her MA would call me that afternoon to explain the new medications and schedule the injection. No one called Friday, no one called Monday. When I finally called they tried to schedule me to review the MRI, not even knowing I had already met with Torres. The MA finally called me back and told me she didn't know what meds I was referring to. When I asked if I could just see a different doctor apparently Torres refused to transfer care to another doctor within the practice so needless to say I am leaving.