Forget the home warranty!
Got home last night and when we closed the garage door, it completely come off the tracks :-O. Come to find out, the wind had knocked a flagpole that was in the corner in the way of the door closing.
I called the home warranty co. because we've been in the house less than a year and I thought maybe they would cover it. The contractor called me and said they could come on Monday (did I mention that this happened on a Thursday night)!? Needless to say, my response was "no thank you - I'll find somebody else".
All access had put in our garage door originally. Luckily, they put a sticker on the back of the door with their phone number, so we called them and were able to get a same-day appointment!
Not only was the door off the tracks, but the tracks were very bent due to us trying to close the door manually... this was gonna take a while and cost me some $$!! :-(
Travis showed up and couldn't have been any nicer or more professional! It was very obvious that he knew exactly what he was doing - he took care of everything in about half an hour and fixed things so that we didn't have to spend more money on new parts!! The total charge was extremely reasonable. Hopefully I will not have more garage problems anytime soon... but if I do, I know who I will be calling!
Thank you All Access, especially Travis!