rev:text
| - If you love looooooooooooooong lines and snail-like customer service at the DMV, APS, or the Post Office then you'll absolutely adore Cox Solutions Store! I, on the other hand, am not enamored with a labyrinth of rules and regulations, so I couldn't help but think of all sorts of reasons why bureaucracies, red tape, economic straightjackets are a psychological nightmare as I sat there, waiting and waiting and waiting and waiting... just to turn in a temporary Internet modem.
Though, it didn't start out so badly. When I first walked through the front door, there was a pleasant-enough woman standing there to greet me. I (foolish me) thought to myself, "This will only take minute!"
HaHaHaHaHaHaHaHaHaHaHaHa... well the joke was on me! Yes, the woman said someone else would have to help me, and that I'd have to take a seat until they called my name "Steve #2" (Steve #1, apparently, was one of the many unlucky fellow waiters ahead of me in the pecking order.)
And so I sat, and sat, and sat, and sat. And I couldn't help but think (more than a few times) "Why couldn't that woman who greeted me just take my modem? After all, she had a computer at her fingertips, and it would have only taken a minute!" Ah, my friends, but that would be efficient. And Cox is not efficient. Instead, like their cousins, the DMV, APS, and the Post Office, they make you wait. An eternity.
And yet they had five employees on the premises, but two of them appeared only to be greeters, who do nothing but take names. Now why couldn't we (i.e., the customers) just take a number like they do at the other red-tape establishments, thereby freeing up two valuable employees to help the masses waiting???? Ohhhhhhhhhhh, but that would be more efficient. And Cox is about as efficient as west-bound traffic on I-10 headed out of downtown at 5pm on a weeknight.
Finally, my moment in the Sun arrived and my name was called. I walked up to the front desk, and handed in my modem. And less than one minute later I was walking out the door; hopeful that I don't have to come back here any time soon.
|