I want to like this place, and I've gone to all their locations. But they lack customer service and consistency. They forgot the sunflower seed protein balls in my paleo box (discovered this after I walked back to my office which was 20min walk). I emailed them and no reply. Not even an acknowledgement even thought their auto email says they will get back to me as soon as possible (it's been 2 weeks). Also, although I love their cookies and cream with the paleo cookie, the girl who served it to me one time dropped the box on the floor and picked it back up and kept using it. Then the second time I came back another girl gave me one scoop of ice cream the size of a golf ball. I told them "I've been coming here for a while and ordered this many times before and there was more ice cream than this", after all I'm paying $7 for a cookie and ice cream. The girl looked at me and showed me the scoop and said this is what we always serve to customers this is the size of the scoop. No honey, not the day before, or last week, or the 5 other times I've ordered this at this location.
Needless to say, even though the food is alright, with poor customer service and no replies to complaints, I won't be coming back here even though I've been a loyal customer for about two years.