| rev:text
| - This particular restaurant should be a 4 star place but the lunch service was surprisingly poor and it's being demoted to a 3 star. This restaurant appears to aim at a classy and upscale service but it falls flat as you hear the yelling between servers in the lobby on where to find particular dining items, the horrible pacing, and a particular server's nonchalent impression of a mobster boss. The food was actually quite well done. The atmosphere was warm and very nicely and tastefully decorated for the festive season. It's just too bad about the service.
I took my boss here for a business lunch and we arrived after 12 pm and we didn't leave till after 2 pm. We wanted to have dessert but because it took way too long, we didn't have the time. We ordered their feature salad (baby spinach salad with roasted walnuts, goat cheese, and blueberries in a balsamic vinegar dressing) and featured main (pan seared scallops with a mango black bean salsa). I'm not exaggerating when I say the salad took 30 minutes to arrive at the table. Though the main server was polite enough, he took way too long doing everything. When we were seated, we didn't have menus to peruse until 10 minutes later and only after we asked. There was another 40 minute gap between our salad and mains. I'm not sure who is doing the pacing but it was horrible. They really need to rethink their service if they want to appeal to the business lunch crowd. No one can afford 2 hours for lunch during the business time. Even if you're trying to win a client, service should be efficient.. not slow! As for the mobster boss wannabe, he didn't do anything outrageously wrong but he had this constant scowl and appearance that is more attuned to Sopranos. He also yelled in the foyer about "Hey Carlos... where did ya put tha sugah and sweetener... I can't find it." or "Ya, do that... the timing should be fine when their done their appetizer.". For a 'fine dining' experience, I don't think yelling by the staff to organize themselves should be done.
As for the food itself, it started out a bit weak with the salad. The salad was not overly impressive but all items on the plate was fresh. It was just boring and expensive. It was small for the price point of $9. The main entree was well executed. Three fat pieces of perfectly seared scallops sat on finely julienned carrots and a mango black bean salsa. The scallops had a perfect crispy crust and was cooked gently so it wasn't tough or overdone. The carrots were sauteed in light coating of butter and the mango salsa was a bright flavourful punch. The only rant I have for this was the portion. Though the scallops were large, you only got 3 pieces. For nearly $30, that's quite pricey. Also, the carrot and salsa was barely 1/4 cup of each so it's overall a small entree. If the service was better, I'd feel better paying the prices but I feel it should be knocked down in price for the experience.
As for the atmosphere, it's a very intimate environment where private dining rooms are off the lobby and they're decorated in a tasteful and upscale manner. It's just too bad the service really ruined the experience and makes you think it's an overpriced place.
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