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| - The new Schuberts is a huge improvement over the last. The menu is interesting, with some classics like phosphates and grilled cheese, but some new tastes like 6 different grill cheese options including goat cheese.
This place has the potential to be great. The redecorated inside is classic and fun, the menu and specials are interesting, and the bakery items look good. However, they are missing the boat on a few service and quality-related issues. Consider our visit:
We ordered the special, apple/blueberry/pumpkin seed whole wheat pancakes, eggs & sausage, eggs & bacon, and plain pancakes. The pancakes were good, especially the whole wheat pancakes. The sausage was awful. Really, really awful. The eggs were very pale and plain as well, although later we saw we could have upgraded to free-range eggs for $1.75. When I'm paying $6.50-8.50 for an egg dish at a restaurant that brags about their fresh pastry items, I think decent eggs should be a given. Does the owner not want to serve the best tasting, not to mention most sustainable, food available? The break was mediocre, although we still don't know what kind we received. We ordered the Swedish Rye, but it didn't taste like rye, nor was it the shape of loaf on display when we checked out.
Which brings me to the service - bad. Not only from our waitress, but it seems like a systemic problem: We were seated at a dirty table. I asked the waitress to wipe it, which she apologized and then did, visibly wiping crumbs into her hand. The specials were not explained to us; we only found out about them after asking about what was written on the board. When ordering, we weren't given a choice on the size of the drink, and only a white/wheat option was given for toast. Only when I asked about the other bread were were given more bread choices. Now, this is a place that advertises their bread on the front window! They normal slow-to-refill water, slow-to-check-in issues were there, but was really got us was the wait for our bill after we had finished our meal. We waited so long we got up and went to the counter, presumably checking out with the owner. We didn't have a ticket, so he basically told us to step aside until the waitress brought it over, with no efforts to expedite the painfully slow process. No asking us how our meal was.
Don't get me wrong - this isn't a bad place. It's just not nearly living up to what it really could be with some upgrades in the quality of ingredients and service. I would visit Schuberts again, but probably not for a while.
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