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  • Penrose Academy provides a professional and relaxing environment full of hard-working student-stylists who exude great energy, expertise, and positive attitudes. Ever-present instructors who monitor student progress support their education. I'm a gray-haired lady who foolishly "experimented" with touching up my roots and ended up with dark, dark, brown hair. With only a few days until Christmas, I needed an emergency intervention. A first time customer, I brought a photo to my Penrose Academy appointment, hoping that my hair could be lightened with overall highlights, cut and layered to shoulder-length, with the damage repaired. I wanted it ALL! My stylist, Dana, took amazing care of me. Dana asked great questions about my needs and clarified my expectations with her patient, affirming explanations. Her "plan" was reviewed and approved by an instructor and we were off. Dana partnered with, Audrey, an equally qualified student, "foiling" the dark brown from my hair. Their coordination was amazing: positive communication and supportive comments. The highlights were perfect: subtle, yet illuminating. Dana talked me through the layering process, affirming my request for framing my facial features and texturing the layers to add volume to the crown of my hair, creating the illusion of more fullness. I appreciated her explanation of each product she used, identifying the specific purpose of every item. I learned a lot. On my first visit to Penrose Academy, I enjoyed quality service from talented student stylists ... definitely satisfied and am looking forward to continuing to spread the word about their work! I recommend Penrose Academy ... ask for Dana or Audrey.
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