I too have experience the extremely rude front desk staff here. I too have been turned away when I couldn't located where they were and was 8 minutes late.
I have called many times at different times of the day and nobody answers the phone. I have left a message for a manager to call me but they never did.
I saw the front desk turn away a lady with an obvious foot injury, who had scheduled her appt online. She arrived limping, 10 minutes early and the front desk staff told her as a new patient she had come arrive 30 minutes early. She begged to be seen but was refused.
Dr. Maurice is my primary car doctor but I have never seen or met her because you must book months in advance.
I have see the PA Katie who is wonderful and has excellent communications skills.
I too have had to come in person to discuss lab results which can be annoying and expensive.
I have been seen by 2 male doctors who were wonderful with excellent bed side manners. Dr. Hackney (I don't know how to spell his name) is one that I saw and he was wonderful.
I too have to have an annoying urine test because I on rare occasions take Tylenol 3 for a headache. (I believe that is due to the huge addiction problem in Arizona).
I hope the owner's know the front desk staff is driving away patients. Every time I go there I tell myself it's the last time, but I don't have the time to find another doctor.