| rev:text
| - Verizon customer for years. I've used all the major carriers in the past. Verizon seems to be the best. However, when it is time to get a new phone or I have to visit my local store, I always feel like I'm getting scammed somehow. Usually they are so versed at ripping me off that I am unable to catch it, but yesterday they slipped up.
I purchased two new iPhone 6s's in October 2015, 7 months ago. Through all the sales talk, somehow I got convinced that I needed $35 screen protectors for each of the phones. I earned some sort of discount, so it only cost me $28 each, instead. The protectors offered a lifetime warranty, so if they ever broke, I just bring it in and get a new one. Fine, I'll take it.
Fast forward to yesterday when I drop my phone on its face in the gravel. It looks like the glass is broken, but only the screen protector was cracked, and it peeled right off. Awesome! I remembered I bought the protectors with a lifetime warranty. So, I head to back to my local store where I purchased them.
Manager on duty approaches me, a young lady who was very nice, asking what brought me in today. Showed her the protector and the phone. She agrees with me that it is great the phone isn't damaged and she'll grab me a new cover. Perfect!
She takes my old broken screen cover and tosses it in the trash. She returns with the new cover, starts unpacking it from the box, and another associate walks up to her asking what he can do to help. She tells him that I am buying this new cover. Wait a sec, what?
She says, oh yes, the cover you had on it was not the lifetime warranty one, but the new one is, so if anything happens to the new one, it will be replaced free of charge. Hold on, I say, I remember I purchased the lifetime warranty cover when I bought the phones. Very matter of fact-ly she says, nope, that is the non-warranty cover, you can tell by where it goes around the ear piece, it is a different shape. She continues that I had the option to buy either the non-warranty one, or the lifetime warranty one, and most people just select the non-warranty one, just like I did.
Remaining persistent, I say no, I am pretty sure that it was the lifetime warranty cover. She seems a bit annoyed with me questioning her on her knowledge of these covers, assuring me that she knows what she is talking about. I ask her to look it up. So, to punish me for my persistence she tells me that if I want her to look it up, she'll have to place me in the queue and I'll have to wait for the next available associate- there are two customers ahead of me.
Fine. I'll wait.
She goes over and sits on a chair with another customer, seemingly just chatting, her back toward me, while I wait 20 minutes. As I sit there, I am second guessing myself. I did buy the lifetime cover, didn't I? Of course I did... or did I?
An associate comes out of the back, likely coming off break, looking at the queue on his ipad. It's my turn. He is about to come over to me when the female manager says something to him that I can't hear, and neither can he. She tells him to come over to her closer where she whispers a paragraph or so. He looks up at me and comes walking over asking how he can help.
I explain what happened. He looks up my screen protector purchase. He asks where the old cover was. I point to the trash can where she tossed it. He gets the cover out of the trash. He takes one look at it and says, yep, that's a Zagg cover- it's the lifetime replacement one. I told him that she told me it wasn't. He says, no it's easy to tell where it goes around the earpiece- I've got you covered.
BAM! It all hits me. This manager, in an attempt to make an extra $35 off of me, lied to me about my broken cover, trying to deceive me into buying a new one, hoping I would just be too stupid to notice. I guess all my feelings of getting ripped off are not unfounded.
So, I warn you, BEWARE. These people, especially the female manager in the red Toms, have some pretty dishonest sales tactics. The woman lied to my face without a bit of hesitation, like she pulls that move all the time. I can't believe it would only be about protective covers.
In the end, the Zagg protective cover doesn't actually get replaced in the store, as they would lead you to believe when you buy it. You have to mail the old broken cover into Zagg and pay a $5.99 processing fee to get a new one mailed to you, which takes a week.
She could have just looked at the cover when I walked in and told me I needed to go and have it replaced online. She knew it was the lifetime replacement cover. I would have been in and out. But instead, she had to try to deceive me into spending another $35 at her store and make me suffer with a long wait because I didn't fall for her shenanigans.
I'll give two stars, though, as I will still return for more abuse in the future.
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