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http://www.openvoc.eu/poi#funnyReviews
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  • I generally don't like to leave reviews about poor customer service because i know we all have our bad days, but one worker here seems to have a lot of them. Two times I have ordered a hot drink and it has come out iced, ok, these things happen, no big deal. When I asked for it to be fixed, the woman (who was wearing what appeared to be a managers shirt, I should have gotten her name one of the times) acted as if I was lying and inconveniencing her. She did not offer an apology, let me keep the old drink, or anything else to make up for the inconvenience. That's fine, if she felt like I was lying then I can see why none of this would be offered. Still, it doesn't feel good to be treated as a liar when I'm just trying to get what I paid for. Both times, when she fixed my drink, it came back in a medium cup even though I paid for a large. I suspected this, but did not confirm it until I got to work the second time and on the bottom of the cup's rim was "16 oz". My third interaction with her involved a morning where I went to order a coffee and the machine was broken, she stared at me while I debated what to do, did not offer any suggestions for a substitute drink, but suggested I go to the coffee shop down the street instead (again, acting very annoyed that she had a customer). I always try to be pleasant and understanding because I know food service can be a tough job, but I feel very disenchanted with this location.
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