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| - Here is a complaint I just sent to their mgmt:
I came to FedEx today because I needed to print some paperwork for my health insurance and for my job as a freelance writer. Your store is conveniently located and staff is nice, which I like so I went there.
Unfortunately your technology fell short of satisfying my basic needs, and I repeatedly felt frustrated. Your workstation card reader wouldn't acknowledge my card, so that was the first obstacle. Then I tried navigating to the websites that had the information I needed to print, only those websites weren't available. (Looking on my own laptop revealed that the site was not down;your computers just could not access it.) Also, one of your staffers had neglected to turn on the printers.
I went next door for coffee and to fill out some of the aforementioned paperwork. Then I went back to FedEx, where the website still would not open (I finally saved it as a pdf on my laptop and emailed it to myself). Then I set about scanning the documents, finally, only Acrobat froze in the middle of this and I had to start all once one of your staff members force shut-down the whole computer. I started scanning all the way over and was happy once I finally had documents ready. It's just too bad that by then, a browser problem (I think?) wasn't allowing any attachments or to upload anything into Google Drive. I retrieved another of your staff, who suggested trying Internet Explorer, and that did work.. Throughout this all, the different browsers were giving me warnings right and left about ungrading them, becoming my default, etc. Giving that I was literally paying for the time I spent clicking those annoying message, I had no patience anymore.
I came to your store to do work that should have taken half an hour, tops. It should not have required several trips and so much frustration. I'm not sure what the answer is, but I think greater vigilance over your computers would go far. I am not unhappy with the staff, who did the best they could, aside from forgetting to turn on the printers. Though I am happy with them, I do feel like it is fairly likely I will go elsewhere in the future. I also hope you able to provide me with a giftcard to help apologize for making this such a rotten day.
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