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  • Upon entering the location on Greenway I was greeted by receptionist that was informed professional and courteous. I cannot say as much for the representative that helped me from that point on. I needed information on passports and the current situation in Arizona with driver's license as identification. The receptionist was knowledgeable however referred me to the representative for factual review. After taking my picture the representative who never gave her name, did not answer any of my questions directly she referred me to the website and said "I can give you forms that you can fill out that will give you all the information you need". I asked about passport vs passport and card and she said Oh yes one you can fly to Canada or Mexico with and the other you can only drive. A big piece of information that would have been helpful to know without having to go to the website. I said that I needed airfare hotel and car rental information for my destination and I was told that's available online, here are your pictures thank you. Her lack of patience continued ending with I would just give $200 to the courthouse and cross my fingers as to when you will get your passport. It gets worse however the punchline to this joke of customer service, is that on my way out I told the receptionist that I had someone who must have had a bad day, her answer was but it's Friday and you're our client.
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