Aside from being a bit on the expensive side of hardware stores, generally, the store is full of friendly orange-clad employees. You are greeted upon walking in, by a friendly and informative traffic director, surrounded in the entryway by seasonally advertised items such as perennials in the spring. The store is massive, but you never get the sense that anything you might be looking for is difficult to find. Unlike other Home Depot stores, this location is well-staffed, and well-stocked every time I have been. I give it 4-of-5 stars only because of the higher prices.