Reserved online before the actual day. On the actual day they call you to remind you and tell you the time and location of pick up from your Vegas hotel as their vans are complimentary. Our driver Karmin/Carmen/Carmin (not sure how to spell it) but he was awesome. He had a great personality, explained things really well and drove beautifully, it's about a 20 minute drive from the strip to the 15000 acre desert dune to ride. You sign papers and put on helmets and googles and you break into groups with either Sunbuggy or ATV and have a mini orientation. Then for an hour you drive in a single file behind the instructor. We had Louis and he was really nice and patient and always checked to see if anyone was falling behind. I had so much fun and really enjoyed my first ATV ride.