Update 8/13/2013
Adding another star. I went back again recently and enjoyed an excellent meal. They still need to learn more about what "well done" means with respect to French fries.
******
Wow, how sad. :(
This place was fantastic when it first opened a couple of years ago, but I thought I've noticed a steady decline.
Today, I ordered a soft omelet, and crispy hash browns. Instead, I got a torched omelet, and flaccid hash browns.
Just do like George Costanza, and order the *opposite*. Hopefully it will work out for you.
The "extra" star is for convenience and ambience.
I'm done.
5/4/2013 - Not quite done. I was back a month or so, and had possibly the best Reuben sandwich I've ever had. They didn't get the art of the well-done french fry down quite yet. I am raising another star because the owner had the class and professionalism to reach out and sincerely address my gripes. She really did care. Maybe another star in their future? I hope so; like I said, it was GREAT when they opened.