Simply had a tire changeover (winters on rims swapped for summers on rims). Told $40 on the phone. Polite and easy to work with. Job done on time. All seems fine. Balancing would have been an extra $20; not sure if that's standard or not. One thing: was charged $3 extra for plastic bags for the tires! That's a first, in all my years of changing winter/summer tires. Wow. Not to sound alarmist or anything, but I take that as a bad sign: if you charge $3 for plastic bags, then what other little fees and services and charges slip in? It was a cautionary flag for me.