Food was good but the THIEF of a waitress ruined the experience! So my family from Mexico is in town and they are staying at the planet Hollywood . They had show tickets that came with a dinner to Pampas and invited me to join. We were a large group of 19 and she gave us great service she was really nice and helpful even though most of my family didn't speak English. The guys serving meat were great as well. The problem started at the conclusion of our meal when Amber our server brought the check. She wrote on the receipt that we had to pay 25% gratuity? I've never heard of that and I felt like she was trying to take advantage of people who didn't know or maybe spoke another language. I told my aunt and uncle not to pay that and to ask for the manager but they didn't want to cause a scene and they simply paid it to avoid conflict. I work in the industry and know there is no such thing as 25% auto grat! I also know that you don't write the percentage down on paper it always says it in print from a computer. She is stealing from the customers point blank period! Management needs to investigate this THIEF because I'm sure we aren't the only ones who were being effected by her. I will never go back to this place and I won't recommend it and it's sad because the food and experience was good up until the end.