| rev:text
| - I was going to write a review, then read Jason B's review. My review would essentially be "ditto", except instead of a bathroom reno, we were looking at carpet.
Well, here's my review anyway ...
The sales rep shows up in an unmarked van and had nothing that really identifies himself as being associated with Empire (no shirt with logo). For all I know, I'm letting some hobo off the street into my house - he sure smelled like one, or at least like a carton of cigs. This guy starts off by bringing in samples and telling me to start picking out a color while he took some measurements. Before I start looking at colors, I want to know something about this carpet (quality, difference between styles, textures, etc) and about Empire (what makes them different, why are they able to have these ridiculous 70% off sales, why their damn jingle gets stuck in my head, etc). What ... does he think just because I'm a girl, all I give a crap about it color? At this point, I'm annoyed and regretting making the appointment, but give him a chance. I start asking him questions about the carpet and ... get this, he literally starts reading phrases from the sample board. I CAN READ! Tell me something that's not a marketing message on the sample board.
After getting no where with the carpet 101 lesson, I really just want him to leave so ask him to cut to the chase and give me the estimate. I'm moving from a house with all hardwood, so carpet is somewhat new to me, but that's what Google's for, I suppose - I'm certainly not going to learn anything from the CARPET SALESMAN. This is when the song & dance begins and the magical calls to his manager to get me the "if you act now!" rate. He made three phone calls in total and was so thrilled to tell me about the awesome deal he was able to get me. I wasn't impressed, nor fooled. The guy must have written down 6-7 different numbers, circling some, drawing arrows pointing to some ... really, confusing the shit out of me. At this point, it was clear what sort of company Empire was, so I thanked him for his time and asked him to leave. This is when he quickly switched from annoying to just plain rude, getting angry I wouldn't sign a contract and put down $100 as a deposit. I told him for any large investment, I would like to speak with my husband, and he reminded me when I made the appointment online that I checked the box that all primary decision makers would be present at the consultation. I reminded him plans change.
Honestly, for the type of project we were doing, the bare-ass minimum carpet he showed me really would have done the trick - the kiddos are just going to spill, tear up, etc the carpet anyway. And, after a quick comparison with some nearby shops, the price for entire job (removal of old carpet, install, padding and carpet itself) was actually a decent price. But, this sales guy really ruined it for us. therefore lost our business.
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