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  • My water heater wasn't putting out much hot water, and was knocking as it was filling. I feared it was close to giving up the ghost with it being 10 years old. It also didn't have a drip pan so if it failed, the master closet was on the other side of the wall. Not wanting an unhappy wife with wet clothes I figured I'd nip this in the bud. I reached out Friday afternoon for a quote after seeing the large number of great reviews. Within an hour, I had a reply from Thomas A. (Owner) with a total and was advised to call within working hours Mon-Sat to schedule. I called on Sat. morning and within 10 minutes had an appointment set up for first thing Monday morning. Monday morning I received a call from the service tech Angel exactly when I was told to expect one. He was here by 9AM and ready to go with a smile on his face. Right off the bat he noticed the water heater nook in my garage was too narrow for the 50 Gal replacement. Being that my old water heater was also a 50 Gal I was understandably confused. Angel clearly explained to me that the newer energy efficient models are shorter and wider than the non energy efficient models. I was presented with two options on the spot 1. Go with a 50 Gal non energy efficient model or go with a 40 Gal energy efficient model which would fit. After asking Angel about the difference in energy used by the two, I opted to downsize to the 40 Gal. At this point I assumed that we would have to reschedule as he didn't have the 40 Gal model with him, so I was surprised when he said it would be delivered by the time he emptied the old one. Two hours later, and the new water heater was installed and I couldn't even tell that any work had taken place. The area was clean, and the old water heater already loaded into his truck. Absolutely awesome experience. Angel was right on point with answers to my questions, all the while keeping a positive can-do attitude. I will not hesitate to use American Home Water and Air again in the future!
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