I was really hesitant bringing our new dog here for her first grooming, as I read a lot of these reviews/horror stories (seems to be the running theme at a lot of the Petsmarts in the Valley). However, I think I was more nervous than Rego was, as everything was fine! Lisa (I think that was her name?) went over everything with me, and even came out to sit down with our little girl to get to know her a little better before taking her back. They originally said to given them 3-4 hours, which I thought was a long time, but they called me after about two and a half to come and get her, looking even better than when I dropped her off! Considering the chop-job that her last owners/groomers gave her, they did a fantastic job here, and did everything that I asked for. I will definitely be coming back!