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  • Horrible, inexcusable service every single time I have gone. Staff is ignorant of its customers, slow and never seem like they care. I knew that had bad service, but I have never been so infuriated at a restaurant than the staff made me the other night. I called in an order for pick up, it was a Thursday night. The woman taking my order told me 45 minutes. 45 minutes?! For a Cali roll and a spicy tuna roll?! Whatever. I waited an hour before leaving to pick it up, just to be safe. When I got there, the hostess took one look at me, grabbed her purse and proceeded to leave. I asked about my order and she simply said, "They'll help you", and walked out. RUDE. I waited at the hostess station for 15 minutes. No one came to help me. I was ignored by the bartenders and other staff members. After the 15 minutes I walked back to the sushi bar and asked one of the cooks about my order. He spoke very broken english, and told me he didn't know about my order and to ask the bar. So, I walked over to the bar, stood right up next to it and waited to be helped. Nothing. For another 15 minutes at least!!! It was completely ridiculous- they weren't even busy! I finally got the attention of one of the 2 bartenders by waving my arm over the counter. He came over and I told him I had a to-go order. He said okay and took my card to ring it up. 10 minutes later my order was FINALLY given to me. I think the manager on duty was the one who gave it to me, and he just handed it to me and walked away. So after over AN HOUR AND FORTY-FIVE MINUTES I finally received my food. What a joke. This place doesn't even deserve 1 star. The service here is so terrible that everyone should be fired, and there are people out there who would actually be grateful to have a job here and could give way better service. This is only one of the many horrid experiences I've had at this location. Something needs to be done.
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