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  • Going down hill like the olympic slalom. The two different waxers that I use REGULARLY are awesome. They are both perfectionists - and get every hair in every place I ask. The waxers get a 5 star review. HOWEVER, The front desk gal (Janine or Jeanine) and the day manager (Dallas) --- are a complete **** show and really bringing this location to a screaming halt and DISCOURAGING return customers. (I am NOT the only one with this observation --- during last two visits --- a few of us in the lobby commiserated on how jacked up our interaction was with Janine/Jeanine.) If you have to make an appointment, make sure it is Sara taking information ----- Janine/Jeanine has absolutely no customer service, zero ability to get any appointment close to correct, deletes and changes appointments on a whim --- and leaves voicemail messages confirming appointment times that are NOT actually on the books or changed from when you made them (either online or in person). I've had multiple conversations with different managers --- but the most recent manager change -- is just clueless or naive to the history of changed/cancelled or manipulated appts by Janine. I am not sure the managers see the train wreck that Janine has caused with waxing services. I had the unfortunate experience of hearing her "counsel" an employee (while I was in the toilet). The new mgr nods her head and giggles when you try to explain that her front desk employee changed your appointment without your consent --- then she rags out the waxers for not being fast enough and wasting time (and money) --- for 15 mins when you have a 45 minute booked appointment (confirmed with both email and confirmation call) but the books have been modified to 30 min. I do hope that a more senior manager or this site owner finally gets onboard and sees the train wreck being created. Bring back the pregnant gal (who always got my appointment correct.) Unfortunately --- I'll have to pass on my favorite waxers, if the front desk staff keeps screwing up appointments.
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