First I want to say that I appreciate every flight that takes off and lands successfully. That criteria will always result in 3 stars from me. But... United really needs to work on customer satisfaction. I don't appreciate spending hundreds on a ticket and then handing over more money to check my first bag. I also don't love it when they delay my flight by an hour and a half and then change the gate we are landing at from 72 to 134 when I need to catch a connection at gate 70 in five minutes after getting off the first plane. Fortunately, my husband was able to run past 60 gates to get them to hold the flight. Not really customer focused any more, but as I said, 3 stars for a smooth take off and landing. I'll be tempted to try other airlines moving forward because I think customer service should be first right behind safety.