Hands down the WORST towing experience of my life. I had to wait for 3.5 hours in the heat for this company. The dispatcher gave the towers the wrong address not once, But TWO TIMES. Then had the audacity (once I called him out on it) to say "they got stuck in traffic".
I even called the dispatcher 2 Times to double check that he had the correct address.
To make matters worse, I saw a random tow truck drive by that I had to haul down and have tow my car bc Royal Towing took so dang long.
Now I've spent the last 2 days trying to call so I can speak to the manager and she hasn't been in the office once.