We arrived on time for our reservation but were not seated for 35 minutes. They made us stand around for 35 minutes outside, always telling us it would be another few minutes, and not a single effort was made to get us a table other than the one they had originally planned for us. Other than a brief and barely audible apology from our server to only one person in the party, we received nothing from the restaurant in the way of hospitality. Either the management was not aware of the situation or they didn't care enough to come to our table even once.
Our server was very good and the food was ok, but the quality has dropped significantly in recent years. It used to be the best in the neighborhood (in my opinion), and this time our meal was very mediocre. Normally I would suggest giving it a chance to see if our experience was just an anomaly, but given other similar reports I've heard along with the lack of any hospitality standards, I'd recommend looking elsewhere in the neighborhood.