The hostess was professional. We were seated quick. Then all went south. Waited 40 mins to get order taken. This is after I asked to see a manager. Manager came over and offered me a free spinach dip. WHAT??! My time is worth a whole spinach dip. The staff that took our order was good.
The place was understaffed as stated by wait staff that they had seen we were not being tended to. The management team needs better training. They seem a bit unprepared to deal with conflict. Very unseasoned. Not their fault at all. There is always a guy at the top who needs to train them better.
The food was very good. The serving staff was good. Albeit the manager did the best she could under the circumstances. If it was my joint. Get people in and served quickly so they have time to enjoy the gaming experience also. What should have been a 30 or 40 minute dining experience turned in to 1 and a half almost 2 hour dining experience. Think of how much more people could have dined instead of me and my family being tied to a table for almost two hours.
Room for a lot of improvement.