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| - I came to pick up my alterations, and they had dry cleaned the suit that I dropped off, but never even started the alterations. They handed me my suit and told me I was all set. Fortunately, I decided to try it on, and soon discovered they had not done the job I paid them to do.
I had to come back 2 1/2 hours later when I was promised they would be done, but my alterations were not completed correctly. The nasty lady who does the sewing there tied to blame it on my suit, like it was of inferior quality, when in actuality it was a higher-end European garment that cost over $700. They then wanted additional money to perform more alterations. Unfortunately, I felt stuck. I was working with a very tight timeline because I had a charity event coming up that I needed the suit for. So, I asked them to correct their mistakes so that I could have my suit in time. Anyway, I came back the next day to pick up my suit, and the alterations were complete, but the quality of the workmanship was poor quality at best. I would not recommend taking anything to this place since they almost ruined an expensive men's suit that should have been a very common type of alteration work for them. I wish that I had checked Yelp before, as these people clearly do most of their work hemming slacks for old ladies, and not doing professional tailoring of high end garments.
Also, I have had many suits tailored, as I have been wearing them for business for over 20 years, and I found their pricing to be extremely high, especially considering the terrible customer experience, and poor workmanship. Like I said, I cannot stress enough, that anyone considering Alterations Express should go elsewhere. I think they should actually change the name of the business to "Mutilations Express", since they clearly have no business being in this line of work.
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