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| - I'm in the market for a new bike and went to Thick Bikes after running out of other options in Pittsburgh. The first time I went I was just looking to see what their selection of new and used bikes are. I spoke to Adam, who was very helpful and spent a lot of time helping me. I left empty-handed that day but planned to go back and buy a bike in a few days, once I'd had some time to do some research. I went back two days later, ready to buy a bike. When I walked in, all of the employees in the store ignored me. I walked around a bit, looking at the various bikes I was interested in. Still no one offered to help me. I went downstairs to glance at their used bikes. I saw a Bianchi I was interested in and tracked down an employee to ask him what the price was. He said he'd check, and then wandered off and never actually told me the price. I went back upstairs and decided on a new bike, but wanted to test ride it before I plunked down the cash. I found the same employee who could not be bothered to tell me the price of the used bike, and told him I was interested in buying the new bike but wanted to test ride it first. He told me it "wasn't ready" and then walked away. I followed behind him, asking what he meant. He just repeated that it wasn't ready. I asked when it WOULD be ready. He said he didn't know, that "they usually do a few bikes a day" so it could be days or weeks. I said well, if someone wanted to buy it but would rather ride it first could it be ready sooner than later? He said yeah I guess and then turned his back to me again. I gave up on this person and found another employee, standing with a group of people at the front of the store. I explained to him that no one seemed to want to help me (I'd been there for almost 45 minutes at that point, pulling down bikes and reading specs, etc and no one has so much as said hello to me) and asked if he could tell me who was in charge here because I wanted to buy a bike. He said the guy I was just talking to, the one who couldn't be bothered to face me when I was asking perfectly valid questions about purchasing a bike, was the owner. Lovely. I said that he didn't seem interested in making a sale but that I wanted to give them money in exchange for a bike and could someone please help me with that. He said the bike was ready, that I could ride it but they were closing so maybe another day. THEN the owner interjected that the bike wasn't ready. I got rather angry at this point, and said that I wanted to BUY that bike but wanted to RIDE it first and could SOMEONE tell me when it would be ready to ride. They all just stood there and shrugged and looked at the owner, who couldn't be bothered to try to make a sale. At this point I gave up and left. I'd rather be bike-less than give one cent to a jerk like Chris at Thick Bikes. Be warned: if you're not male, or a hipster, you will get terrible service.
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