Terrible. Tried three different times to book a reservation. I left two voicemails and no one got back to me. My friend (who is a member) booked a reservation for us for two single kayaks and called two days beforehand to confirm. We get there, and they don't have two single kayaks for us. The two brothers who own the business started arguing with us after we refused their offer for a paddle boat instead. The receptionist admitted that she was taking walk ins (even though the website clearly states reservation only) and ended up running out of kayaks for us. She tried to plead with us to wait an hour for the next group of kayaks to come in. Disorganized. Not accommodating. Rude.