Customer service upon pick up was great. Vehicle was perfect for what we needed it for.
The nightmare ensued after returning the vehicle. Random payments coming off my visa and then being refunded and then turning up again 4 months later. The most disorganized company I've ever dealt with. We called and asked for receipts on numerous occasions and did not receive them. Had to go down and cause a scene just to get receipts so that we could match up what they had taken off.
If they offered me free rentals for life, I STILL wouldn't use Enterprise. I'm sure they'd still "accidentally" put through a charge!
Unless you're super bored, have tons of time on your hands and enjoy doing a company's accounting for them... Steer clear.