First time I had Il Primo Pizza tonight. Never again. I went to my sister's house for dinner. She and her husband ordered il Primo Pizza dilivery. They called at 6:12pm on 5/10/2017. And we're told it would be about an hour wait, as to be expected. At 7:40pm my brother in law call il Primo inquiring where their pizza is. After a 13 min conversation with the extremely? rude manager he informed the manager that I would be coming in to pick it up. The manager inturn replied that they still had to make it as they were unusually busy for a Wednesday night. When I arrive he was rude to me, no apologies for the wait, not even a good excuse to offer. He didn't know he was talking to a La Cordon Bleu Chef of 25 years. When I counted the 9 guest sitting at the bar and the other 12 sitting at various booths. I could help but wonder where and how all their unusual business went in the five minute drive it took me to get their. When the manager finally did present me with the pizza he the gull to expect a thank you from me. Hospitality is my business. This sack of shit should not be working in any hospitality establishment. I feel for the owner as my sister says she knows him and he's a nice enough man. I will never recommend this place to another as long as that manager is working their.