The people that work at this location are horribly uneducated. I once had a great deal of respect for Best Buy but in the past few years that respect has gone to just about nothing. It's just another Best Buy where I feel like I'm inconveniencing the employees by walking in to their store to purchase something. Maybe they feel like if you want the products you're going to buy it anyway so they don't feel like they need to go the extra mile to make you satisfied. I don't know. Going to this place is always a horrific disappointment I only do it when I absolutely have to. They wouldn't even honor their two-week exchange policy for my iPhone.