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| - I just recently stayed at the Vdara with some friends, and our experience there was 'OK'.
1) Upon driving to Vdara (if you've ever stayed there), it is a bit difficult to locate its front entrance. Yes, it's on Harmon Avenue, but once you've figured out that you have to drive 'up' the driveway and loop around via facade of the Aria, you finally get to the 'hotel.'
2) They do not have any self-parking, which is great/fine, but of course this immediately sets the expectation. Complimentary valet should only be the beginning of the seamless experience you 'should' have.
3) The front desk attendant whom assisted us seemed to be more concerned with exposing her beauty regimen all over the front counter where her computer is situated. This should have been the red flag to let us know that the employees of the Vdara are more concerned with their lip gloss application, versus the paying guests of the so-called 'hotel.'
4) I get it, the Vdara was suppose to be a condo building, but given the mortgage crisis, they had to convert the property to a hotel. It would have been all said and done, if they followed through with the vision. What hotel on earth only has 1 bed in EVERY room? With three guests, we had a Queen bed with a pull-out sofa bed. Good luck on finding any guest who is willing to be a returning guest and sleep on a sofa conversion again. If you're going to be a hotel, make the investment on getting some double beds into your suites.
5) Upon entering the room, the room was clean and modern. (Give the 'hotel' another 6 months and the beige carpet will turn into a deep brown color. Good luck on steam cleaning those carpets on a regular basis.) Nothing to really complain about on the room... we head out for a long joyous evening around the town.
6) Returning to the room at around 1am, we are all quite exhausted and want to call it an evening. That's tough when the room is not stocked with any sheets or pillows for the sofa bed. Vdara, if you're depending on your sofa beds to fully substitute a bed, make sure you have the sheets and pillows already in the room. Who on earth wants to call and request them at 1am? Additionally, if they already knew there would be 3 occupants, its a no brainer to already have the sheets/pillows in the room.
7) We had then made a request for some champagne flutes and bowls to be sent to our room. (i.e. we were out in the town during the day and wanted to return to our room to have a couple glasses of champagne with some snacks. Thus, we called the 'hotel' to send up some flutes and bowls to our room, so that we could immediately take in the wonderful view of the hotel room.) 6 hours later, we return to our room with no champagne flutes, nor any bowls. We called the front desk, and there was no apology for the delay. Of course, we wait in excess of 30 min. Unacceptable in my opinion.
8) As a no gaming hotel, no restaurant, at least keep your mini convenient store open 24hrs. What good is it to have a kitchen in your room with a refrigerator, when you close your lobby grocery store? (Also note, dinnerware and utensils are upon request only.)
9) I can not remember during any of my travels where a hotel secures their iron to the ironing board via bungee cord. Your guest don't want to steal them, and if they did, just charge it on the room. Having your irons closely secured to the ironing board is just plain stupid.
10) On one of the days we were there, we decided to go sit by the pool. Who wants to do that if the bar is not even open? If you're going to open the pool area, you should open the pool bar.
I know, I sound like a tough one to please, but really, much of this is a no brainer in operating a '5-star hotel'. Vdara, decide on what you want to be: a Condo building, or a Hotel? You shouldn't advertise yourself as a hotel, but keep the service level of a Condo with HOA fees.
In all, I would have rather stayed at the decrepit Circus Circus Hotel. At least they are not posing to be a 5 star (Orbitz rating) hotel. I'll pass on this one. Next time I'll stay at the Cosmopolitan.
I would like to give them 1 star, but I'll rate the Vdara with 2, given the rooms were nice (for now).
My suggestion: If you're looking to stay at a full-service hotel, don't stay at the Vdara.
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