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  • This is about the service shop. First off we made a appointment to have a recalled item fixed. We were told we would have a loaner. When we got there our service tech was very nice and we really liked him. We were told all the loaners were gone and the girl who made our reservation listed us as a wait. We got a little upset when 2 people came in after us and we watched them drive away in a loaner. We did end up getting one after about 30 min. When we returned to pick up the car we were bombarded with about 3000+ in necessary repairs, everything from leaks to bad belts to cracks in the engine cover. We were very shocked as the car drives perfectly, never leaves drips in the garage and doesn't make any noises. After he went over all the issues he proceeded to tell us M35's (2006 with 85000 miles) are so high in demand we could trade it in and they wouldn't penalize us for the thousands of dollars of 'necessary' repairs. We went to get a second opinion at a auto repair shop that specializes in Infiniti's, AAA Rated, warranties their work, been around since 1976 and had amazing reviews on yelp and yp.com. We paid them the $100 fee to check out the car. We didn't tell them anything the Infiniti dealer said because we wanted a unbiased job. After a full inspection we were told all belts were good, there were no leaks, no cracks, and the car was in excellent condition. We then told them about what Park Place told us and after laughing they said most of their employees came from dealerships and my story was not unique. Shame on this dealership for trying to take advantage of us. Not only will we NEVER return for service, we will never consider even purchasing a new Infiniti from there (which we plan on doing in 2014).
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