There was a rumor that a new Sushi restaurant was going to open in Old Town Gilbert and "its going to be really good!". Went here a couple of times before posting this review. My last visit pretty much sealed the deal.
Negatives
Every time my wife and I eaten here, our drinks (soda) didn't taste good. Carbonation was always off. You tasted more of the carbonated water rather than the requested flavor. We just ended up ordering water.
One thing I hate about having a waiter or waitress is relying on them to refill my soda (my personal opinion). I drink a lot of liquid and thanks to the Army, I eat too fast. I will not eat unless I have a drink near me. Every time we dined in; we only had got one refill for our drinks during our 30-45 minute visits. My wife ended up sharing her drink with me because she fears I'll choke on how fast I eat. We're very considerate if it's busy and we understand but after 10-12 minutes... These have been the same results in all our visits which will drive us away.
The last time I was here, I came in by myself and sat at the bar. The restaurant itself was pretty empty during this time. Nobody came up to me for an awkward 5-6 minutes. I looked around and I saw employees standing around, talking and laughing with each other. One of the chefs (sushi maker) saw me waiting and he took the liberty to ask me what I would like to drink and handed me the sushi menu.
One thing I noticed is uniform. I guess yoga pants and workout clothes is the standard. It was hard to distinguish who was an employee. I can't take someone serious who looks like they just got out of the gym or looks like they just rolled out of bed.
Positives
A lot of sushi to select. Tasty and plates are clean in presentation. Overall the food is great!
Clean restaurant and attracts quality customers. Lively on Friday and Saturday nights. There is televisions all around the restaurant to watch ESPN and other sporting events.
Improvements
- Customer Service
- Fix the setting for the carbonation in beverages (soda)
- Consider changing uniform standard