I've had nothing but fantastic experiences here. One time I came in looking for a plastic bag. I was gathering natural ingredients (pinecones, mostly) for an art project at an inner school and had run out of containers. I walked out with 26 chocolates, free of charge. Another time I came in mid December looking for a chocolate calendar for my son. They were out... Except for one in storage. Which they insisted on giving to me at half price because the month was partially over. Take my money for your delicious chocolate. Please.