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| - DO NOT EVER GO TO THIS CARWASH!!!! There. You've been warned. Screw "convenience". SCREW the damn owner who stands out by the vacuums. My husband and I have been customers here for over two years. In fact, up until last month, we were at this carwash every other week, if not every week. That changed today. I will NEVER EVER take another vehicle here. "Why, Gretchen," you ask, "what ever happened that could make you write such a negative review?" Well, I'll tell you.
I expect service-based businesses to provide excellent customer service. ESPECIALLY when the service is mediocre at best. Even more especially when I have been a loyal REFERRING customer for over two years. So, here's what happened:
First, I pull up to the vacuum area and I'm immediately approached by scary-glass-replacing guy who says, "I know you. You're here all the time right?"
I said, "I am here all the time, yes." But I'm thinking, "No, you don't KNOW me. You see me drive my truck up to the damn car wash. That hardly constitutes 'knowing' me, creepy McCreepster." He then says he remembers the crack in my windshield, (wtf?), but couldn't remember why I didn't get it fixed. To which I replied, "Because I don't have glass coverage on my insurance."
"Oh, THAT'S right," he says, "So, what's your credit like?" ....Okay, creepy-freako, I'm not trying to buy an effing house. I just want to get my damn truck washed. You don't need to know my credit history, blood type, marital status, gross monthly income, ages of my children or any other personal information. You don't need to see any identification. These aren't the droids you're looking for. Move along. (Sorry, sometimes my "geek" shows.)
Anyway, I tell him I have a friend who does all my body work and will replace my windshield. He asks how much my friend charges. "$183", I reply.
"Well," he pretends to ponder, "I'll be losing money," (yeah right), "but I'll do it for that price to get your business." Whatever. Change the effing windshield. Just let me wash my damn car, creepfest.
The owner then comes over, asks me what wash I want. I tell him the VIP and that I need the mats and carpet shampooed because my kid had a gas can in the back and it leaked. He tells me he can do all of that for $35.00. Perfect. I leave the truck there and go inside.
While I'm waiting, my husband shows up. He is LIVID. Apparently, he pulled up to get his truck washed shortly after I did. The owner asked him what he wanted done. My husband said, he wanted the same thing he always gets: The truck washed plus Armor-all on the body panels and leather conditioner on the seats. The owner tells my husband the prices which adds up to almost $70.00. My husband was FLOORED because he always goes there and gets that done for $35.00 total. He asked if their prices went up and the owner said that their prices are always the same. Bull $*!#!!! We have NEVER paid that much to get his truck cleaned. So, my husband tells the owner, "I'm here ALL the time and I NEVER pay that much." The owner tells him, "I've never seen you here before."
......Are you F&$#ing kidding me??!!!
Now, I don't expect everyone to remember me. HOWEVER, when I'm a patron of your business EVERY OTHER WEEK FOR TWO YEARS, and you write down my CANADIAN license plate every time I go there, I expect to at LEAST be somewhat recognized. Go ask Creepypants, the glass guy. HE remembers me. For crying out loud..
SO........I go out and tell them to stop what their doing on my truck. You want to be an a$$hole and not only tell me you have NEVER seen me before but also try to charge DOUBLE what you usually do??!! You just lost my business pal.
We ended up taking our trucks over to the Car Wash on 99th Ave and McDowell where David not only DETAILED my husband's truck, but also finished the inside of MY truck (which the first place did totally half-assed anyway,) for LESS than what it would've cost us to get them both done at Full Circle.
Even though it's a little bit further to drive for us, we will ALWAYS go to the place on 99th from now on. And you should too!
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