Switched from Botox to Dysport so I was a tad bit nervous. Scheduling the appointment--simple. Upon arrival, their customer service is tried and true. One of the nurses took me back and called Lynette (after explaining the number to me).. to make sure she was maximizing my units . I only used half of my purchased ones. When a business like this, credits you and says "they'll be here for your next appt". You know they are worth your time and money. There prices are reasonable and they will text/email you their specials. I live 29 miles away, and I will definately go back!