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  • Goodbye Benihana, old friend. Had a reservation at 7:30pm on a Wednesday. Didn't get seated until 8:15. Brunette hostess kept saying they were understaffed, like it was my fault they didn't schedule enough workers. All of your guests have reservations, plan accordingly. After being seated, we waited 25 minutes before our blonde waitress acknowledged our table. Again, at any other restaurant is unacceptable, at Benihana, a regularity. Chef Dalton finally arrives at 9:10pm. The four guests with us looked to be around age 17 and celebrating a birthday, so I hoped for a good show for them. Dalton gave us absolutely no show. No knife flipping, no egg rolling, no volcano, nothing. He looked as if he was about to cry the entire time he cooked. He didn't say anything to the table. If you've had Dalton before, I'm sure you understand! Food was fine, except they forgot the colossal shrimp my girlfriends mom ordered with her steak. I know everyone says they go to a restaurant for years but don't mean it. We literally go to Benihana once a month for the past 7 years, and have the pictures and birthday pictures to prove it. When we spoke to the Asian male manager as we were leaving, we expressed our disappointment with everything. He told us he didn't remember ever seeing us, and claimed he would talk to his staff. He seemed fed up with all the complaints he probably has to deal with on a nightly basis. We weren't asking for anything free since we already paid, but not even an apology! Benihana, I have some tips for you 1. Help each other out when you see others struggling. I know you're a manager, but you can take drink orders, or take food orders. You don't have to stand around like a bouncer at a club, and only work when it's time to sing Birthday song. 2. I know ownership doesn't care, but they need to evaluate this location. We've been coming for 7 years and the service has gone down a hole in the past 2 years. Everyone seems to agree, so take action! 3. Don't just worry about singing Happy Birthday. It seems the only time the staff is organized is when they all gather to sing. Worry about your table first, before worrying about about being in tune. Save it Lee, I don't wanna hear it. Sapporo, hello new friend.
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