Wish there was an option to give zero stars. On a business trip, just trying to go 6.2 miles back to my hotel from a client lunch. Called this company almost two hours ago. They said 15-45 min wait. I called to check the status after an hour and they said they now don't even have an ETA, let alone a can even available and that there are 9 pickups in front of me. I doubt they'll ever come. The dispatch wasn't any help. They actually said I should call another company because they're really busy. This is after waiting almost two hours. Don't use this service! Try another service. I just called Nellis Cab Co and they've already had a driver call me back who's enroute and will be here in 15 minutes. Plus, they were actually nice to speak with! :) I hate writing negative reviews but I can't believe how companies like this one even stay in business.