This is a tough review to write because I LOVE their food and selections and when they are on, it's the best lunch in Monroe.
Having said that, service is incredibly Hit-or-Miss. You'd think they'd figure out that they are busy on week days for lunch. Plus, they push the order ahead but never have a dedicated person for that counter for at least lunch hour. Heaven forbid you have a large order, some of the staff will make you feel like it's an inconvenience that you are dropping a lot of money with them. It's been this way for years and through various managers, so I don't know if they just have a menu or format that can't handle volume or what.
Also...if ordering from the website, be careful because some stores don't have some of the items on the website and you would not know unless they call or when you get there. Corporate needs to figure that out.
Nonetheless, I keep coming back because the food is good and not completely unhealthy, and can still recommend them for a good lunch.