I like their coffee. I believe it is some of the best for a corporate joint, but...
The quality of workers has declined since school started back up. I hate to say it, but the black guy and the creepy-looking old guy just don't cut it, especially when there is no one there at 2 in the afternoon and they can't get my order of a single bagel with schmear right. I'll wait until they get more help or school gets out again.
Edit: They have cleaned up service a bit. Haven't had a single problem in several months.