More than anything else about this experience, I appreciate Thomas's help and honesty. As a single woman in a bind, his experience and his candor were very helpful. My car was towed to this location by Geico after I broke down up the street. It is far from my apartment and inconvenient, but I thank God that this is where I ended up because I felt that they had my best interest at heart.
I took off one star simply because of the price, which I imagine is determined by the franchise, but was still hundreds of dollars higher than any other quote I received (I understand that Firestone's quote was for more total services, however they insisted on completing all of the extras, which put me outside of my budget).
All things considered, I will return here for simple work because I respect their work ethic and every single staff member that I interacted with was helpful, friendly and kind.