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| - Clearly, this place is a "love it" or "hate it" establishment. I had no issues whatsoever.
I had recently bought my son snowboard boots off Craigslist. Our first time out, we realized that a lace hook was broken (whether it happened after we bought it or it was like that already - doesn't matter at this point). Instead of getting rid of them and buying something else, I checked with Cecil's. They are very near my workplace, so they got first crack at it.
The lace hooks on these boots were very custom (white diamond shape) and he looked at it with a "probably not" head-shake. I beat him to the punch and said "any hook will do, I don't care" - that changed things and he was all "no problem - when do you need it?" I gave him a couple days and it was ready as promised. The new hook was in place and rock solid. Perfect. No, it didn't match and I was fine with that. He came in under the $10 estimate, so I was happy. Great, quick work. Granted, it was a pretty easy fix for them, so I shouldn't expect any less.
Service was prompt, friendly (enough), and (most importantly) - honest. I'll take that any day. I'll continue to use Cecil's when the need arises. They are just too dang convenient and, so far, excellent. Until they wrong me, I'll be a loyal customer.
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