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| - This morning I phoned in an order to this Denny's. With my order, I asked for eggs, over medium. I received eggs over hard...EXTRA HARD when you expect runny yolk! Unfortunately this isn't the first time it has happened. The first time, I took pictures of it and took them with me when I returned for the next day, as I have been frequenting this location for years. I showed the manager and he agreed that no parts of those eggs were medium. He then walked away to deal with whatever he was doing before I interrupted him with my dissatisfaction. Rude. I took my order and left. The staff I have dealt with outside of management, whenever visiting this location have been great. However, management is unacceptable. Today when I placed my order, the young lady on the phone who took the order was kind. When I picked up the order, still good. Once I got home and opened my container, I discovered that my eggs were overcooked. I called to make them aware of the situation and was passed over to the manager. When I explained to him my dilemma, he told me he would recook the eggs. I asked if I can just have the whole meal recooked and was told that "I'm not going to recook your whole meal because your eggs were a little over cooked!" I explained to him that it is wrong to only redo part of it, as the rest of the meal will be differently tempered with only new eggs. I further explained that I would find me a different Denny's and post an online review. I am keeping to my word. Some advice, don't lose a frequent customer over hash browns and a biscuit. Mr. Manager, you act like I was asking for steak and lobster. Now, I won't be asking this location for anything!
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